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Customer Experience Manager in Lelystad


We are currently looking for an experienced, energetic and passionate Customer Experience Manager to strengthen our management team within our Lelystad, Batavia store. On a fulltime basis, the Customer Experience Manager will inspire, lead and develop the team to deliver an exceptional customer experience and maximising sales opportunities to ensure profitability. Are you looking for a challenging role which enables you to take the initiative and show your talent?

Key accountabilities of the role

  • Leading and inspiring the team to drive a customer first culture
  • Share product knowledge and coach selling skills
  • Optimise opportunities to grow sales, increase the customer data capture and increase customer loyalty
  • Ensure the sales floor is 100% recovered and retail standards are consistently maintained
  • Ensure the Brand visual proposition guidelines are executed to an exceptional level
  • Regularly communicate, engage and energise the team to maximise performance using service metrics
  • Manage and maintain a safe working environment for customers and employees 

The successful applicant will have a track record of leading teams and successfully managing turnover of a similar size and be able to work and think at bachelor degree- HBO level. You will have a minimum of 1-2 years experience in a comparable position, preferably within a high-paced retail company. We are looking for someone with a strong planning and organisational skillset with the ability to multi-task and balance priorities. Finally, you should have strong communication skills, both in verbal & written Dutch and English (the German language would be an advantage), and be comfortable working under pressure and deadlines.

About Ralph Lauren

What began 40 years ago with a collection of ties has grown into an entire world, redefining American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in our dream. We were the innovators of lifestyle advertisements that tell a story and the first to create stores that encourage customers to participate in that lifestyle.


Lelystad, The Netherlands




Extra informatie

Parttime (overdag)

Lelystad | Flevoland | Winkelwerk / Retail / Detailhandel | Parttime (overdag)

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