Assistant store manager in Lelystad

Role: Assistant Manager

Job Purpose: Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.

Responsibilities: Sales & Service

• Meet personal and store sales targets
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead byexample
• Continue to develop personal sales techniques and assist in the development ofassociates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop productknowledge among the staff
• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staffwith utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers,returns, defective merchandise)
  
  OPERATIONS

• Collaborate with store manager ensuring all Policies & Procedures are compliant
• Support and assist in staff training in all areas of appropriate register usage andmaintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures
• Support the store in minimising stock loss by following the loss prevention policies,procedures and action plans.MERCHANDISING/VISUAL

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the sales floor is neat, clean, organized and reflects the correct visual image at alltimes
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goalThis is not an exhaustive list of duties and is subject to review on a regular basis February 2018HUMAN RESOURCES

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each employee and provide constant feedbackto ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HRwhen necessary
• Ensure image and grooming standards are professional, reflective of the brand imageand adhered to at all times